With a name like Total Foundation Repair San Antonio, we have some big shoes to fill. It's our duty and obligation to all of our customers that call for home foundation repair in Seguin to go above and beyond and provide each person with the top-notch results they expect. There are plenty of customers that call us with no idea of what's involved with a home foundation repair, but we take the time to explain the entire process in layman's terms so everyone is comfortable before we get started.
When a man called us a couple of years ago, he said that his son was up for a visit and told him while they were having a BBQ that it looked like his foundation had suffered some damages. He wanted his son to fix it right away, but he was quickly snapped to the reality that this isn't a DIY type of project. The customer had never needed a house foundation repair before, so he was very confused as to what was happening.
Our qualified foundation repair contractors know that not everyone understands how important a solid home foundation is, and we approach every appointment knowing that there are going to be questions and concerns along the way. We scheduled this man's inspection and showed up on time ready to get the evaluation done first.
The customer greeted us at the door, and he walked around with our technician the entire time while the evaluation was being done. Our respectful employee spent the extra time explaining to him what he was seeing, and what type of home foundation repair was going to be required. He also discussed with him the dangers of not taking care of the problem right away, not to mention how expensive the repair could be if he waited much longer.
It was a simple crack in the foundation in just one area that was required, and the man was so pleased with the customer service from our team, he didn't hesitate to have us do the work. We made the appointment for the service, showed up with everything required to do the job, and got in and out quickly so the customer we were so happy to serve could start preparing for his next family BBQ. His son called us for the same service a few months later, so we got his stamp of approval too!